• Managed Services Live
    Wednesday 10 & Thursday 11 June
    The drive for efficiency

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Managed Services Live 2020

In view of the current concerns and travel restrictions internationally as a result of the coronavirus COVID-19 pandemic and in order to safeguard the health and wellbeing of all participants, we have taken the decision to postpone the European Managed Services Summit 2020, originally scheduled for May, until 29 October 2020.

From discussions with both sponsors and delegates advising them of the postponement, it has become clear that there is a considerable demand for further information and dialogue now - if only to help deal with some of the new demands being generated by the current crisis. We have therefore decided to stage an additional online event – Managed Services Live – on 10 & 11th June 2020. This is not a replacement for the live event in October (we believe live face to face interaction, learning and networking and can never be fully replaced digitally), it is designed to be complementary to it - to bring the industry together virtually and on-line to help deal with the unprecedented challenges we all currently face.

The event will take the form of four 2-hour interactive sessions over 2 days. Each session will focus on a key issue MSPs currently face and will be based around a keynote presentation from an independent authority along with further 10-minute interactive presentations and interviews with industry experts. They will also feature a moderated panel discussion responding to issues raised by the audience. Delegates will have the opportunity to ask questions and help frame discussions before, during and after the event and will also be provided with access to presentation content and supporting materials after it.

Key elements of the online summit:

  • Addresses key issues faced by MSPs today
  • Four 2-hour online summit sessions spread over 2 days
  • 10-minute interactive presentations – learn from experts in the industry
  • Recorded product demonstrations
  • Live audience questions
  • Enhanced discussion and audience interaction
  • Moderated live video panel sessions
  • Sponsor digital booths (introductory video, company content, lead generator, 1-to-1 video meeting with attendee facility)
  • Live private video meetings between two or more attendees
  • After the live event, recorded sessions and sponsor promotional materials made available for 3 months
BECOME AN EVENT PARTNER REGISTER TO ATTEND

Managed Services Live 2020: the drive for efficiency

The current climate is creating previously unimaginable pressures on businesses of all kinds and creating an environment in which managed services will have to be delivered much more effectively. Customers are under pressure to do more with less, and so their services suppliers must be as well. Skilled resources are in limited supply even as the squeeze on demand and an ever-wider range of solution calls for greater efforts from the industry. On top of this, fundamental changes in working practices and a surge in cyber-crime is raising issues for the entire customer base and MSPs themselves are targets. How to square this circle, increase efficiency and both develop deliver more value using smarter solutions, better tools, marketing and communications is the primary focus of this special event at probably the most significant time in the history of managed services.

Efficiency in Managing Clients

Communications – ideas for creating differentiation, better regular updates and reporting

Monitoring – systems and integration into existing structures

Developing services – easy add-ons, how to offer something new

Compliance for regulated and non-regulated industries and why it matters

Building resilience into sales messages

Build the security practice – assessing capabilities and matching customer needs

Efficiency in Marketing

Engaging at all levels of the client – tools and market development

Assessing customer future needs and strategies

Reaching out to new markets, adjacent easy targets

Working through virtual sales engagement and selling remotely

Leveraging brand into sales pipelines

Efficiency in Management

Working remotely or from home

Managing remote staff

Better support/customer relationship building

Planning for growth through acquisition

Key measures of value and value creation

Increasing employee productivity

Efficiency in MSH Strategy & Planning

Sources of ideas, information, best practices

Skills development planning

Recruitment and retention

Growth and exit strategies

Building value for acquisition

Partnering with other specialists and vendors – rules of engagement

New technology areas – IoT, analytics, comms, AI

Keynotes

Changes in business value and implications for anyone buying or selling in 2020

Presented by Jonathan Simnett, Director at Hampleton Partners

M&A is still going ahead- though the picture has changed a lot – discover how the smart money is now looking at smaller companies and their skills

How MSP customers are reacting to the crisis – Strategic implications from the hardest-hit sector

Presented by Andrew Evers, Group IT Manager at Red Carnation Hotels

Last two months have been a real wake-up call. We’re finding out how we share the risks, benefits and the impacts….

How to sell in a time of disruption

Presented by Tiffani Bova, US-based author of Growth IQ: Choices that make or break Your Business, ex- VP and Distinguished Analyst at Gartner and currently sales evangelist at Salesforce

How to recover sales from a growth stall and improve communication with customers and prospects without physical meeting

Inside the MSP 2020 - What it is like to run an MSP today – The pressures, changes needed and future planning

Presented by Jason Fry, Managing Director at PAV i.t. Services

How to manage the business and how one MSP has responded – how new patterns of customer relationships are emerging

Market update – where services are working best in 2020?

Presented by Nick Mayes, Principal Analyst at PAC, a teknowlogy Group company

The very latest research from across Europe on which customer segments are failing, which thriving

Presentations

Automation Drives Scalability & Profitability for Managed Service Providers

Presented by Shawn Sailer, VP of Managed Services Strategy at Liongard

You want to be the best technology advocate and advisor to your clients, but the working landscape of IT has been altered by unforeseen global events. As a strategic partner to your customers and prospective new customers, you need to put yourself in a position to navigate this new landscape with greater visibility. Now is a better time than ever to sharpen your saw, shorten your cycles and deliver the experience your clients and prospects are starving for. Learn how Liongard is paving the road for your long term success with automation

Drive growth and profitability by partnering with the right cybersecurity vendor

Presented by Jon-Marc Wilkinson, Regional Sales Director – UK & Ireland at WatchGuard at Regional Sales Director – UK & Ireland at WatchGuard

• The opportunity to drive growth & profitability with cybersecurity • Leverage WatchGuard’s multi-tier / multi-tenanted Cloud to accelerate your customer onboarding process and simplify ongoing management. • Reduce complexity and CAPEX costs associated with deploying advanced network security solutions

Leveraging Customer Experience to Better Manage Clients

Presented by Colin Knox, Head of Community Engagement at SolarWinds

In a commoditized service world, MSPs continue to struggle with defining a true strategic differentiator. While everyone says they offer the best service, few seldom do. Join Colin Knox, head of community engagement for SolarWinds MSP, as he deep-dives into the many ways customer experience comes into play. He’ll outline the surprising (and often overlooked) levers you can pull to drive substantial improvements. These can help transform your customers into advocates—resulting in more business from them and their network of business colleagues.

Maximising managed services opportunities in the Cybersecurity market

Presented by David Ellis, Vice President of Security and Mobility Solutions – Europe at Tech Data

David Ellis from Tech Data will talk about how MSPs can maximise opportunities in what is a very fragmented but high growth Cybersecurity market.

New! Plug-and-Protect Direct to Cloud Data Protection Appliance OneXafe Solo

Presented by Florian Malecki, International Product Marketing Senior Director at StorageCraft

StorageCraft OneXafe Solo 300 is our new compact device built for SMB and RoBo customers. Tune into this recorded webcast and discover its great benefits: • Better protect your customers’ data against cyber-criminals who are ramping up campaigns to exploit the current deployment of millions of remote users • Eliminate onsite customers visits, and remotely deploy a solid backup & recovery solution • Ensure total business continuity when setting up temporary, emergency new networks and servers • Expand your business and acquire new customers in other regions you might not be able to serve right now Please contact StorageCraft directly for any further information.

Register

Registration is free-of-charge for qualifying delegates - i.e. director/senior management level representatives of MSPs, Systems Integrators and Solution VARs.
All registrations will be vetted and confirmed/rejected via email.

Data Protection Notice

We fund your free participation at this event through the various sponsored networking functions.

By registering for this event, you agree to receiving information from the organiser about your registration, information on the event and future events and to sharing your data with our carefully selected sponsors, exhibitors and partners for this event only.

Managed Services Summit Live will never share your data with companies not associated with this event without your consent.

If you do not want to share your data, please email alex.mayo@angelbc.com.

Partners

Meet our partners. View their introduction video, useful company resources and arrange a one on one private video meeting – Let’s make business happen - Digitally!

Become an Event Partner

Package Features
10 Minute Pre-Recorded Presentation Opportunity in main conference session + Q&A with moderator
5 Minute Pre-Recorded presentation opportunity in main conference session + Q&A with moderator
Sponsor provided with Virtual event booth
1 Minute Elevator Pitch Presentation within virtual booth
Video content held within event booth - 3 months
Whitepaper assets held within event booth – 3 months
Copies of company’s content/news/press releases held within event booth
Digital branding on event signage and within digital event booth
Logo on event website
Logo on event email marketing to MSPs across Europe
Inclusion within event Press Releases
Dedicated Social Media Promotion about Sponsor
Details of registrations and attendees
Ask questions and ability to request live chats / meetings with delegates
Unlimited staff registrations
Access to presentations
 
 
Platinum Partner
10 Minute Pre-Recorded Presentation Opportunity in main conference session + Q&A with moderator (maximum 2 per session)
5 Minute Pre-Recorded presentation opportunity in main conference session + Q&A with moderator
Sponsor provided with Virtual event booth
1 Minute Elevator Pitch Presentation within virtual booth
5 Video content held within event booth - 3 months
5 Whitepaper assets held within event booth – 3 months
Copies of company’s content/news/press releases held within event booth
Digital branding on event signage and within digital event booth
Logo on event website
Logo on event email marketing to MSPs across Europe
Inclusion within event Press Releases
Dedicated Social Media Promotion about Sponsor
Details of registrations and attendees
Ask questions and ability to request live chats / meetings with delegates
Unlimited staff registrations
Access to presentations
£ 4,950
Gold Partner
10 Minute Pre-Recorded Presentation Opportunity in main conference session + Q&A with moderator (maximum 2 per session)
5 Minute Pre-Recorded presentation opportunity in main conference session + Q&A with moderator
Sponsor provided with Virtual event booth
1 Minute Elevator Pitch Presentation within virtual booth
3 Video content held within event booth - 3 months
3 Whitepaper assets held within event booth – 3 months
Copies of company’s content/news/press releases held within event booth
Digital branding on event signage and within digital event booth
Logo on event website
Logo on event email marketing to MSPs across Europe
Inclusion within event Press Releases
Dedicated Social Media Promotion about Sponsor
Details of registrations and attendees
Ask questions and ability to request live chats / meetings with delegates
Unlimited staff registrations
Access to presentations
£ 3,950
Silver Partner
10 Minute Pre-Recorded Presentation Opportunity in main conference session + Q&A with moderator (maximum 2 per session)
5 Minute Pre-Recorded presentation opportunity in main conference session + Q&A with moderator
Sponsor provided with Virtual event booth
1 Minute Elevator Pitch Presentation within virtual booth
2 Video content held within event booth - 3 months
2 Whitepaper assets held within event booth – 3 months
Copies of company’s content/news/press releases held within event booth
Digital branding on event signage and within digital event booth
Logo on event website
Logo on event email marketing to MSPs across Europe
Inclusion within event Press Releases
Dedicated Social Media Promotion about Sponsor
Details of registrations and attendees
Ask questions and ability to request live chats / meetings with delegates
Unlimited staff registrations
Access to presentations
£ 2,950