• Managed Services Live II - The challenge of change
    28 - 29 October 2020
    Planning to succeed in the "new normal"

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    Visit live1.mshsummit.com to interact with our June 2020 summit.

Managed Services Live II 2020

Planning to succeed in the "new normal"

In view of the current concerns and travel restrictions internationally as a result of the coronavirus COVID-19 pandemic and in order to safeguard the health and wellbeing of all participants, the decision has been taken to postpone all physical 2020 Managed Services Summit events until 2021.

Following on from the successful launch of the Managed Services Summit Live virtual summit in June 2020, we are delighted to announce Managed Services Summit Live II, taking place on 28-29 October 2020. This is not a replacement for the live events(we believe live face to face interaction, learning and networking can never be fully replaced digitally), it is designed to be complementary to it - to bring the industry together virtually and on-line to help deal with the unprecedented challenges we all currently face.

The 2nd virtual summit will utilise an enhanced event engine, integrating presentations, digital sponsors booth’s and the networking portal into one portal – allowing for live chat between delegates, speakers and sponsors.

The event will take the form of two 3-hour interactive sessions over 2 days.

Each session will focus on a key issue MSPs currently face and will be based around a keynote presentation from an independent authority along with further 10-minute interactive presentations and interviews with industry experts. They will also feature a moderated panel discussion responding to issues raised by the audience.

Delegates will have the opportunity to ask questions and help frame discussions before, during and after the event and will also be provided with access to presentation content and supporting materials after it.

Key elements of the online summit:

  • Addresses key issues faced by MSPs today
  • Two 3-hour online summit sessions spread over 2 days
  • 10-minute interactive presentations – learn from experts in the industry
  • Recorded product demonstrations
  • Live audience questions
  • Enhanced discussion and audience interaction
  • Moderated live video panel sessions
  • Sponsor digital booths (introductory video, company content, lead generator, 1-to-1 video meeting with attendee facility)
  • Live private video meetings between two or more attendees
  • After the live event, recorded sessions and sponsor promotional materials made available for 3 months
BECOME AN EVENT PARTNER REGISTER HERE

The Sessions

The running of a successful MSP in 2020/2021 will require more direction and insights than previously. The various parts of the business may all be moving at different paces – a focus on efficiency will need to target specific roles and aspects of the business. Competition for customers and resources will be increased and the vertical markets being served will have new demands.

This online event aims to bring MSPs up-to-date with the markets, platforms, additional services and approaches, based on the real experience of those MSPs who are proving successful. We aim to use the genuine voice of the MSP to highlight changes as they take place, explore proven best practice and tools, and ideas for marketing and sales that support the new and changed models.

Day 1 28 October 2020

Session 1 - The changed managed service model in 2020

Measuring the MSP- a study of key measurables in the business – size and investment, support/sales/marketing ratios; speed of growth and addition of new technologies/brands and sectors. How fast is the move to SaaS and managed services in the various vertical markets? An analyst looks in detail at public sector, financial services, manufacturing, retail, hospitality and other key markets to review the pace and direction of the changed model. MSPS in those verticals relate how their business have changed.

Session 2 - Inside the new MSP

Marketing: How sales and marketing have been integrated in successful MSPs – a marketing expert talks about messaging and customer engagement, measuring and building that pipeline, exploring new markets safely and looking at how to test where marketing is effective. MSPs talk about their successful campaigns and changed thinking in the customer base.

Sales management: Coping with distance selling, establishing a differential in a competitive market, using wider resources to open doors and maintain key customer relationships at all levels within the customer. Top MSPs talk about their sales culture.

Day 2 29 October 2020

Session 1 - Developing effective ecosystems

How the best MSPs are using other resources, from vendors, distribution and other service providers to hone their offering. Where does responsibility fall and how is customer engagement enhanced with a multi-headed approach? We talk to successful ecosystem partners, including security and marketing partners and distribution about how it works in practice.

Session 2 - The future of Managed Services

New technologies: Analyst reports on areas that customers may be asking about – enhanced security and compliance, IoT, analytics, mobile management, platforms, additional SaaS applications, working across borders, 24x7 management, machine learning and AI.

  • How will these fit into the MSP market?
  • When is the time to engage?

New ways of working: The changed working practices in the new normal and monetisation of new services. How MSPs run themselves remotely, how they remotely manage work-from-home technology, onboarding and off-boarding customers safely, building the relationship remotely. MSPs talk about how they have changed and how they plan for evolve in future.

  • New models for privacy and compliance and what they mean for MSPs.
  • What sort of culture will the successful MSP have going forward?
  • What new income sources and revenue streams are available?
  • What aspects of data monetisation and subscriptions should they prepare for?
  • What will the MSP model look like next year?
  • How do we measure the value in an MSP? What will we be selling, and how?
  • How will sales processes be created and concluded?

Agenda

All quoted times are in UK Time (GMT) and are subject to change.

Wednesday 28th October 2020 starting at 09:30 London Time
09:30 VIRTUAL EVENT OPENS
10:00 Introduction by John Garratt, Editor, IT Europa
The changed Managed Service model in 2020
10:05 KEYNOTE
The customer and MSP relationships in 2020
Presented by Andrew Allen - Aabyss, and Mark Chadwick - Fusion21
10:25 Multi-cloud: addressing evolving customer needs through a distinct cloud offering
Presented by David Devine - OVHcloud
10:35 Cybersecurity as a service with Sophos
Presented by Dima Dabbour - Sophos
10:40 KEYNOTE
How CEOs and owners’ views of IT has changed in 2020
Presented by Simon Ratcliffe - Ensono
11:00 COFFEE BREAK
Inside the new MSP
11:20 KEYNOTE
The Human Edge: How to encourage creativity and collaboration, building empathy with customers and colleagues and finding motivation and focus in difficult times.
Presented by Greg Orme - Author, The Human Edge
11:40 How to drive MSP agility
Presented by Alex Ford - IT Glue
11:50 The software-defined storage advantage
Presented by Boyan Ivanov - StorPool
11:55 Operational efficiency in the new world
Presented by Sam Callahan - ConnectWise
12:00 PANEL SESSION
Speakers Panel Discussion
12:30 END OF SESSION
Thursday 29th October 2020 starting at 10:30 London Time
10:30 VIRTUAL EVENT OPENS
Developing effective ecosystems
11:00 KEYNOTE
IoT and digital transformation
Presented by Ken Figueredo - oneM2M
11:25 Customer Needs: Increasingly Cloudy, Always Secure – Practical ways to secure your XaaS Offer
Presented by Gary Marsden - Thales
11:35 Leveraging co-creation and an ecosystem model to grow your service provider business
Presented by Graham Bromham - Fujitsu
11:45 Adding security services without the overhead
Presented by Ricky Knights - Crowdstrike
11:55 PANEL SESSION
Speakers Panel Discussion
12:25 COFFEE BREAK
The future of Managed Services
12:45 KEYNOTE
Why now is the time for managed services
Presented by Riccardo Barrai - IDC
13:05 How to save 80% of the cost of onboarding new SOC customers.
Presented by Adrian Bishop - Huntsman Security
13:15 Wireless WAN - The Future of Managed Services
Presented by Peter Warren - Cradlepoint
13:25 Securing your MSP and Customers in a Remote World
Presented by Rebecca Stone - LogMeIn
13:35 Simplifying IT for You and Your SB Customers
Presented by Andy Bone - Dell Technologies, and Jason Crawford - Dell Technologies
13:45 3 Strategies MSPs can implement to grow beyond COVID-19
Presented by Alexander Draaijer - Splashtop
13:50 3 Key Trends in Managed Services
Presented by John Emmitt - Kaseya
13:55 How to position & sell disaster recovery, business continuity to the C suite in this new work from anywhere in the world
Presented by Greg Jones - Datto
14:05 PANEL SESSION
Speakers Panel Discussion
14:30 END OF SESSION
Presentation times and order are subject to change. This agenda was last updated on 27 Oct 2020 at 3:48am.

Register

Registration is free-of-charge for qualifying delegates - i.e. director/senior management level representatives of MSPs, Systems Integrators and Solution VARs.
All registrations will be vetted and confirmed/rejected via email.

Data Protection Notice

We fund your free participation at this event through the various sponsored networking functions.

By registering for this event, you agree to receiving information from the organiser about your registration, information on the event and future events and to sharing your data with our carefully selected sponsors, exhibitors and partners for this event only.

Managed Services Summit Live will never share your data with companies not associated with this event without your consent.

If you do not want to share your data, please email alex.mayo@angelbc.com.

Become an Event Partner

Package Features
10 Minute Pre-Recorded Presentation Opportunity in main conference session + Q&A with moderator
5 Minute Pre-Recorded presentation opportunity in main conference session + Q&A with moderator
Sponsor provided with Virtual event booth
1 Minute Elevator Pitch Presentation within virtual booth
Video content held within event booth - 3 months
Whitepaper assets held within event booth – 3 months
Copies of company’s content/news/press releases held within event booth
Digital branding on event signage and within digital event booth
Logo on event website
Logo on event email marketing to MSPs across Europe
Inclusion within event Press Releases
Dedicated Social Media Promotion about Sponsor
Details of registrations and attendees
Ask questions and ability to request live chats / meetings with delegates
Unlimited staff registrations
Access to presentations
 
 
Platinum Partner
10 Minute Pre-Recorded Presentation Opportunity in main conference session + Q&A with moderator (maximum 2 per session)
5 Minute Pre-Recorded presentation opportunity in main conference session + Q&A with moderator
Sponsor provided with Virtual event booth
1 Minute Elevator Pitch Presentation within virtual booth
5 Video content held within event booth - 3 months
5 Whitepaper assets held within event booth – 3 months
Copies of company’s content/news/press releases held within event booth
Digital branding on event signage and within digital event booth
Logo on event website
Logo on event email marketing to MSPs across Europe
Inclusion within event Press Releases
Dedicated Social Media Promotion about Sponsor
Details of registrations and attendees
Ask questions and ability to request live chats / meetings with delegates
Unlimited staff registrations
Access to presentations
£ 4,950
Gold Partner
10 Minute Pre-Recorded Presentation Opportunity in main conference session + Q&A with moderator (maximum 2 per session)
5 Minute Pre-Recorded presentation opportunity in main conference session + Q&A with moderator
Sponsor provided with Virtual event booth
1 Minute Elevator Pitch Presentation within virtual booth
3 Video content held within event booth - 3 months
3 Whitepaper assets held within event booth – 3 months
Copies of company’s content/news/press releases held within event booth
Digital branding on event signage and within digital event booth
Logo on event website
Logo on event email marketing to MSPs across Europe
Inclusion within event Press Releases
Dedicated Social Media Promotion about Sponsor
Details of registrations and attendees
Ask questions and ability to request live chats / meetings with delegates
Unlimited staff registrations
Access to presentations
£ 3,950
Silver Partner
10 Minute Pre-Recorded Presentation Opportunity in main conference session + Q&A with moderator (maximum 2 per session)
5 Minute Pre-Recorded presentation opportunity in main conference session + Q&A with moderator
Sponsor provided with Virtual event booth
1 Minute Elevator Pitch Presentation within virtual booth
2 Video content held within event booth - 3 months
2 Whitepaper assets held within event booth – 3 months
Copies of company’s content/news/press releases held within event booth
Digital branding on event signage and within digital event booth
Logo on event website
Logo on event email marketing to MSPs across Europe
Inclusion within event Press Releases
Dedicated Social Media Promotion about Sponsor
Details of registrations and attendees
Ask questions and ability to request live chats / meetings with delegates
Unlimited staff registrations
Access to presentations
£ 2,950